Tata Communications Self Serve

Features Tata Communications Self Serve

This app is a combination of multiple personas, FMT/VMT & Customer, demarcated at user authentication stage.
The customer persona of the app allows you to:- View inventory across all TCx products- View & manage orders- Review tasks pending with you- View Program management plan & detailed project status- View and raise non-commercial tickets (Incident, Service request, Change request) for selective products- View the designated contact associated with sales, program management- View invoice details and raise billing tickets- View realtime utilization reports for IAS and GVPN productsThe FMT/VMT version of the app designed for field engineers and vendors enables them to close their field tasks in a simple and efficient way.
In addition, it provides live tracking of field activities.